Me pongo encontacto con amazon.com para recalcarles que mi paquete ha llegado vacío (sí han robado dos tarjetas ram 4133 de 160 euros) y no he recibido nada...
pues esta es la respuesta que dan:
Chat
Cerrar ventana
Sonido
Yo: empty box, told You like 4 days ago... not response received
Estás conectado con Lidia de amazon.com
Yo: Hi Lidia
Lidia: Hello, This is the spanish line
Please give me a moment to transfer you to the right team.
Yo: hola Lidia
Un Agente de Atención al Cliente estará contigo en un momento.
Estás conectado con Rabab de amazon.com
Yo: language?
spanish / english?
Rabab: Hello, my name is Rabab. Please give me a moment to review the previous correspondence.
English
Yo: ok
Hi Rabab, I had problems with my order
amazon team told me to wait 3 days until a response
...
Rabab: If you want support in Spanish I will transfer you to the team
Yo: that was the saturday
and today is Thursday
Rabab: Could you please help me with your order number?
Yo: I dont received any response
111-1791475-7685860
Rabab: Thank you for the order number
A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our team. It will only take a moment.
Un Agente de Atención al Cliente estará contigo en un momento.
Estás conectado con Pallavi de amazon.com
Pallavi: Hello, my name is Pallavi from specialist team. Please give me a moment to review the previous correspondence.
Yo: ok
obviously I buy less in amazon.com (EEUU)
but You can check my spanish account
hundreds of orders since 2014
(amazon.es)
Pallavi: I don't have the option to check any other account
I've the access only to the account from which you're contacting us now
Yo: its the same account
(same id, same pass)
but in amazon.es
Pallavi: I've the access to amazon.com account only and not to any other account
Yo: ok...
Pallavi: Thanks for waiting
We've completed the investigations and our carrier and shipping team have confirmed that the item is being delivered to the address selected at the time of placing the order.
Hence, based on these investigation results, we will not be able to provide a replacement/refund for this order at this time.
We recommend that you reach out to your carrier or the local police to pursue this matter further.
As per the Legal Policy of " Risk Of Loss" we are not liable for the post delivery issues related to missing or the stolen package
Amazon is not responsible for lost or stolen packages after delivery as per Risk of Loss policy, which clearly states that:
Amazon.com is not able to resolve shipping problems after delivery, as outlined online in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contract". This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Is there anything else apart from this I may assist you with?
I don't mean to rush you, but we've been idle for 2 minutes. I want to make sure our chat's still connected.
Yo: mhm
no money
no object
and I can get fuck
that is ur amazon position
Pallavi: This is professional chat, refrain using profanity else chat will be closed and no further help will be provided to you
It seems that all the details for this issue has already been provided to you and there is nothing more that can be assisted to you, hereby closing the chat
Thanks for contacting us
It was nice working with you!
Have a great one!
Pallavi de amazon.com ha abandonado la conversación.
Resumen, me quedo sin ram, sin dinero y me dan bien por el culo.
